As the outbreak of coronavirus (COVID-19) develops, we wanted to share with you how we will continue to support you and your workers and provide you with the reassurance that it is business as usual here at OnePay. 

We have implemented all of the necessary steps including secure home-working for OnePay employees, which can be immediately enacted in the event home-working is mandated. All customer and client support will be continued and please be assured that we are fully committed to providing you the best service possible during this unsettling time.

There is no change to the usual contact points; we have implemented a client services call queue should you wish to contact us. Unfortunately, this may mean a longer wait time than usual. Your patience at this time is very much appreciated. Alternatively, you can email us, and we will respond ASAP. 

Your workers can contact our dedicated multilingual customer support team who will continue to assist with all their enquiries, including 24/7 support for lost and stolen cards. 

We would like to thank you for your cooperation during this time. The entire team at OnePay wish you and your families good health and to stay safe during this challenge we all face. 


Best regards,
Lee Hartley
Managing Director, OnePay