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Are you moving employer? Do you want to receive money from friends and family?

Become a Select customer and gain access to your sort code and account number by completing additional identification checks.

Why do we need to do this?

To let you use the full features of your OnePay account and to increase security, we need to ensure you are who you say you are. This helps to protect you against fraud. We check your identification document alongside an image of you holding your ID next to your face. Once we've verified this, you will become a Select customer and unlock the following features:

Primary customer:

✔ Receive wage payments from a OnePay introduced agency

✔ Use your card to spend in store & online

✔ Withdraw cash at ATMs

✔ Multilingual support online & by phone

✔ Check your balance, transaction history and retrieve your PIN on our online portal 

Select customer:

✔ Access to your account number & sort code

✔ Receive money from any individual or organisation with a UK bank account

✔ Keep your OnePay card and account for as long as you like**

To upgrade your account please provide us with some identification. We will need: 

  1. A photograph (or scan) of both sides of your identification document (ID). We will only accept a valid passport, a valid national ID card or a valid photocard driving licence.
  2. A photograph of you holding your ID next to your face. Once you've taken a photograph of your identification document and a photograph of yourself holding your ID, you can upload them

For a downloadable copy of acceptable ID documents click below.

Download guide

Once you've taken a photograph of your identification document and a photograph of yourself holding your ID, you can upload them here

Upload documentation

How to take a photograph of your ID:

  • Put your ID onto a flat surface to take the photograph. 

  • Turn your ID sideways and take the photograph using the full portrait camera. 

  • Hold the camera parallel/above the ID. 

  • Ensure you are in a well-lit area and avoid glares and shadows.

  • Don't use the flash when taking the photograph. 

How to take a photograph of you holding your ID: 

  • Hold the ID next to your face and make sure the photograph on the ID is showing. 

  • Do not hold the ID over your face.

  • Do not use any filters or edit the photo. 

  • Hold the camera parallel to your face and take the image using the full portrait camera. 

  • Ensure you are in a well-lit area to avoid glares and shadows.

For more tips on how to photograph your ID, download our guide below.

Download guide

Alternatively, if you're ready to upload your identification click here. Don't forget, we need a photograph of both sides of your ID and a photograph of you holding your ID next to your face. 

Upload documentation

Unable to upload your document? 

If you have any questions or problems with supplying us with the above, please call us on 0113 320 1900* to discuss alternatives. 

What happens next? 

The photographs/documents you provide will be checked by us. Once we have completed our checks we will be in touch to let you know the next steps. 

Please note: whilst we verify your documents, if you receive a payment on to your account from anyone other than an approved OnePay agency, farm or employer, your account may be restricted until sufficient documentation has been provided and verified.

If you're ready to upload your identification click here. Don't forget, we need a photograph of both sides of your ID and a photograph of you holding your ID next to your face. 

Upload documentation

 

To read more about our verification process, please take a look at your Terms and Conditions.

 

* Calls are charged at your standard network rate, calls from mobiles may be higher.

** Account is valid for 24 months and then must be renewed to continue use.