Personal – Why OnePay?
Putting you in control of your finances – Customers have access to a slick mobile app and customer portal allowing them to fully control their finances
Easy and inclusive access
Secure & easy access
Login requires a customer number & password or touch ID / facial recognition
Account activity
Check balance, total weekly load and daily spend
Choose language
My OnePay’ App and Online Portal are available in 7 languages
Multilingual helpdesk
Provide support to our users in over 6 languages
Personalise your account, your way
Security & privacy
View card PIN, change password or passcode. Enable / disable touch ID
Spend settings
Enable or disable contactless, overseas, and online and remote transactions
Lock card
User can easily ‘lock & unlock’ their card to control when transactions can be made
Statement history
View transaction history for the day, month, or year and download a statement
Spend
Card payments
Spend online and in store at over 37million retailers, wherever Mastercard is accepted
UK transfers
Users can send and receive transfers to UK bank accounts
Global transfers
Users can request transfers to UK and international bank accounts
Cheque cashing
Customers can send cheques made payable to them to load onto their account
Account to account transfers
Users can transfer money to other OnePay account holders
No credit checks
OnePay accounts do not require credit checks
Spend your wages your way
Shop in store and online with your OnePay card
24-hour automated telephone service
Check your balance or report your card lost or stolen
How to apply for a OnePay card and account
Is your agency or employer an approved OnePay Affiliate Partner?
If your agency is an approved OnePay Affiliate Partner, your account will be set up and your card will be posted out to you once we have received your application form from your agency.