Videos and FAQs on how to use the OnePay Online Portal
How to change your email on the OnePay Online Portal
How to change your mobile number on the OnePay Online Portal
Additional FAQs
To access the Online Portal you’ll need your OnePay card details, including your 10 digit customer number.
If you have registered an email or mobile number with us you will be asked to enter this when you register.
Once you’ve registered you can log in at any time and manage your account in range of different languages.
You can log in to your online account via the Online Portal.
To log in via the Online Portal:
Go to https://portal.onepay.co.uk/login
The first time you log in you will need to register. To do this just select the “Register” link and follow the instructions.
Once registered, you can log in using your customer number and password.
For new customers
You will need:
Your customer number
Your date of birth
and: Your registered mobile phone number (in the absence of a registered mobile number, communication shall be directed to the provided email address)
After you provide all three of these things an SMS One Time Password (OTP) will be sent to you via your registered mobile number or a One Time Password to the e-mail address to confirm your identity. You will then be asked to create a memorable password only known by you.
When you log into your online portal using your customer number and password, you will be sent an SMS or E-mail One Time Password (OTP). This will be sent to the mobile phone number or E-mail you have registered with us.
Once you have successfully entered the OTP you can access your account as normal.