OnePay has dedicated support teams for both clients and their workers.
Our dedicated client services team are here to provide clients with a personal and professional service they can rely on, whilst our multilingual customer service team are here to help their workers with any questions or queries, they may have about their OnePay card and account.
“Client services are a team dedicated to building and developing long term client relationships. The welfare of our client’s workers is paramount to us. We proactively action a variety of client's day to day queries swiftly and efficiently. The team are proud to help, support and better understand Clients needs along with recommending what OnePay’s products and services have to offer” said Heather Norden, Client Relationship Manager at OnePay.
Within our customer services team, there are various different nationalities to ensure that workers are treated fairly, we have Romanian, Bulgarian, Polish, Russian, Lithuanian, Spanish, Italian and German translators who also speak excellent English. This means that we are able to help workers quickly and efficiently in their own language.
“Customer services is an extremely busy team, which has gone from strength to strength along with tripling in size over the last 3 years due to the growth of the business. The team deal with a variety of work, from card activation, balance enquiries, setting up bank transfers in appropriate circumstances e.g. a worker’s card has been lost/stolen and the more in depth enquiries which relate to an ATM not dispensing or a worker that doesn’t recognise a transaction.
The team itself take great pride in adopting a “Right First-Time" approach to eliminate a worker from having to call back and this is represented in the high call quality results. Customer services is renowned for being known as ‘the dream team’ and myself, being the Customer Services Manager, I am proud to manage this team” said Leanne Dennison, Customer Services Manager at OnePay.