Features
My OnePay Account, App & Online Portal
Customers have access to a well-developed mobile app and customer portal allowing them to fully control their finances
Secure & easy access
Biometric security for login, card PIN reminders
Card payments
Spend online and in store at over 37million retailers, wherever Mastercard is accepted
Personalised
Customers can enable or disable account features like contactless, overseas and online transactions as well as card lock
Choose language
App & portal available in 7 languages
Money transfers
Customers can send and receive transfers to UK bank accounts. Customers can request transfers to international bank accounts
Multilingual helpdesk
Provide support to our customers in 6 languages 30 second wait time for calls
Cheque cashing
Customers can send cheques made out to them to load their accounts
Statement history
View transactions history for the day, month, or year and download a statement
Account to account transfers
Customers can transfer money to other OnePay cardholders
Automated Phone System
Multilingual and available 24/7 to unlock your PIN and get a reminder and set your card to lost/stolen
‘My OnePay’ App
Manage your money on the go
- Check your balance
- View your PIN
- Send money to OnePay Select customers
- View your transaction history
- Become a Select customer
- Lock your card
- Turn on and off contactless, overseas transactions, online and remote transactions
- Update your personal details registered with OnePay
- Make money transfers to UK and international accounts (Select customers only)
- Approve online payments – you must be registered for the app or online portal in order to use your card online
Registering for the ‘My OnePay’ App
When you register for the ‘My OnePay’ app you will need to go through security to verify it is you. You will be asked to confirm the following:
- Your ten digit customer number, which can be found on the welcome email you received from us or on the back of your OnePay card
- Your date of birth
- Your registered mobile or email address – if you haven’t supplied either please call our Customer Services Team on 0113 320 1900
You will then receive a One Time Passcode (OTP) to your mobile or email. Enter this when requested on the app. You’ll then be asked to create a memorable passcode which you will use to log onto the ‘My OnePay’ app in the future, or you can enable biometrics.
How to use the ‘My OnePay’ app
How to register on the ‘My OnePay’ app
How to reset your password on the ‘My OnePay’ app
How to change your passcode on the ‘My OnePay’ app
How to change your email on the ‘My OnePay’ app
How to download your OnePay statement on the ‘My OnePay’ app
How to find your OnePay card PIN on the ‘My OnePay’ app
How to find your Account Number and Sort Code on the ‘My OnePay’ app
How to become a Select Customer on the ‘My OnePay’ app
OnePay Portal
You can register for the online portal here.
When you register for the OnePay online portal you will need to go through security to verify it is you. You will be asked to confirm the following:
- Your ten digit customer number, which can be found on the welcome email you received from us or on the back of your OnePay card
- Your date of birth
- Your registered mobile or email address – if you haven’t supplied either please call our Customer Services Team on 0113 320 1900
You will then receive a One Time Passcode (OTP) to your mobile or email. Enter this when requested on the portal, you will then be asked to create a memorable password which you will use to log onto the portal in the future.
Videos and FAQs on how to use the OnePay Online Portal
How to become a Select Customer on the OnePay online portal
How to make a UK Money Transfer on the OnePay online portal
How to change your email on the OnePay online portal
How to change your mobile number on the OnePay online portal
How to download statement on the online portal
Lock Card on the OnePay Online Portal
How to reset your Password on the OnePay online portal
How to find your Account Number and Sort Code on the OnePay online portal
OnePay Account
You're included!
- Each OnePay account comes with its own Sort Code and Account Number.
- A sort code is a specific to each financial institution and is six digits long and separated by two hyphens, E.G. 04-00-83. Along with your account number it provides you with a unique set of details to identify your OnePay account.
- Provide this to someone who wants to transfer money to you, for example your employer, pension or benefits provider.
- You can find your unique Sort Code and Account number under Account Details in your OnePay app or online portal.
How to find your Account Number and Sort Code on the OnePay Online Portal
OnePay Card
Your card, your freedom to spend!
Spend
Use your OnePay card online and in store at over 37 million retailers, wherever MasterCard is accepted
ATM access
Your OnePay card is accepted at ATMs globally, wherever MasterCard is accepted
Contactless
When paying for items up to £45 simply tap the card reader with your card
In app functionality
Activate your card and get your PIN
Lost your card, no problem – easily lock & unlock your card
Spend settings – enable or disable contactless, overseas or online card payments
Cheque cashing
Received a cheque from HMRC?
Got a cheque to cash, no problem. It’s easy as 1,2,3
OnePay PAYG, FLEX & Active customers can cash cheques directly into their OnePay account in 3 easy steps:
Cheques are cashed and credited to your account within 5-7 working days following receipt.
Sorted.
You’ve made an income tax refund claim – HMRC will issue the cheque, made out to you at your preferred mailing address
Once you’ve received the cheque – simply write your name and OnePay Customer Number* on the back of the cheque
Mail the cheque to OnePay mail address: OnePay, Mayfield House, Lower Railway Road, Ilkley, LS29 8FL
Transferring money
Send money securely with a OnePay Account
Sending money is fast, easy and secure with a OnePay account. You have three convenient ways to transfer your money:
- International money transfers – to friends and family abroad
- UK money transfers – transfer another account in the UK
- Account to Account transfers – transfer to another OnePay Account holder
International Money Transfers
Quickly send money abroad to friends and family. As a Select customer you can make international transfers directly from the ‘My OnePay’ App or
Online Portal.
To get started you will need:
- Account holder’s name and address
- IBAN or account number
- The country the account is based in
- The BIC/SWIFT
- The name and address of the Account holder’s bank
UK Money Transfers
If you are a Select customer you can send money to UK bank accounts. You can do this on the ‘My OnePay’ App or Online Portal following the steps in the animation to the left.
To make the transfer you will need the following information:
- Account holder’s name
- Account number
- Sort code
How to make a UK Money Transfer on the OnePay Online Portal
How to make a UK Money Transfer on the OnePay Online Portal
Account to Account transfers
You can send money to other OnePay Account holders for free on the ‘My OnePay’ App or Online Portal. To do this you will need to know the account holder’s customer number which they can find on the back of their OnePay card.