As the outbreak of coronavirus (COVID-19) develops, we wanted to share with you how we will continue to support you and provide you with the reassurance that it is business as usual here at OnePay. 

We have implemented all of the necessary steps including secure home-working for OnePay employees, which can be immediately enacted in the event home-working is mandated.  All customer support will be continued and please be assured we are fully committed to providing you with the best service possible during this unsettling time. 

There is no change to the usual contact points; you can contact our dedicated support team who will continue to assist with all customer enquiries, including 24/7 support for lost and stolen cards. 

We would like to thank you for your cooperation during this time. The entire team at OnePay wish you and your families good health and to stay safe during this challenge we all face. 


Best regards,
Lee Hartley
Managing Director, OnePay