Become a Select customer and gain access to your sort code and account number by completing additional identification checks.

Why do we need to do this?

To let you use the full features of your OnePay card and account, we are required to undertake additional identity checks with you to prevent fraud, and comply with money laundering regulations. Once you have completed additional identification checks, you will become a Select customer.  

Primary customer benefits:

✔ Receive wage payments from a OnePay introduced agency 

✔ Use your card to spend in store & online

✔ Withdraw cash at ATMs

✔ Multilingual support online & by phone

✔ Check your balance, transaction history and retrieve your PIN via the Online Portal or app 

Select customer benefits:

All the features of a Primary customer plus:

✔ Access to your account number & sort code

✔ Receive money from any individual or organisation with a UK bank account

✔ Increased limits on purchases, loads and account balances***

✔ Keep your OnePay card and account for as long as you like**

To become a Select customer, login to your Online Portal here. Alternatively, download the 'My OnePay' app on Google Play or the App Store. 

For a downloadable copy of acceptable ID documents click below.

Acceptable Identification Documents

What happens next? 

If you successfully complete these additional identification checks, you will become a Select customer and be able to see your account number and sort code on your Online Portal and the 'My OnePay' app, under 'My account'.

If you encounter any problems with this process, call us on 0113 320 1900*

Please note: If you receive a payment from anyone who is not a OnePay approved employer/agency whilst we are undertaking additional identity checks, your card may be suspended until they have been completed.

To read more about completing additional identification checks, please take a look at your Terms and Conditions


*Calls are charged at your standard network rate, calls from mobiles may be higher. 
** Account is valid for 24 months and then must be renewed to continue use. 
*** See your Terms and Conditions for full details of packages, fees and limits.